Submit a request

Our goal is to respond to queries within 24 hours via email. If you do not receive a response within 24 hours, please make sure that our response did not end up in your spam/junk mailbox.  The response will come from If you still do not see our response, please email us again and let us know that you are not receiving our responses.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please enter the email address you used to register for SimUText if it is different than the email address you are submitting the request from.

Please enter the full name of the school including the branch, if applicable. For example, Louisiana State University, Baton Rouge; or California State University, Long Beach.

Enter the name and number of the course you are currently enrolled in or are trying to enroll in. (Biological Concepts BIOL 405)

Tell us why you are submitting the support request.

Check this box if you are attending a school in Canada.

The SimUText version is on the sign on screen, under the password field. You can also find it in the Help menu under Version Info. If you need assistance with installation or can't access the version number, select "I am not sure".

If you are having an issue with registration and you have this code, please include it. The access key is usually sent to you in a Student Welcome email from your professor and looks like this ycdQ-YZkY-SAmp-LE4B-Rjuw.

This is a card purchased in a bookstore or printed in a lab manual. It is used to purchase your SimUText registration when you are not using a credit card.

We only need this information if you are having trouble logging into SimUText after registration.

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